When your Cash on Delivery parcel arrives, you have the right to open the courier flyer in the presence of the rider, verify that the watch matches your order, and confirm there is no transit damage before handing over payment. If anything is amiss, you can refuse the parcel on the spot at zero cost.
1. Exchange Window & Eligibility
If after accepting the delivery you wish to exchange the watch for a different model or color, please contact us within [ADD YOUR DETAIL: e.g. 7 days] of receiving your package.
- •The watch must be unworn, in pristine condition, without scratches or signs of wear.
- •The original presentation box, tags, adjustment tools, and guarantee card must be included.
- •Watch bracelets that have had links removed or resized are not eligible for exchange unless defective.
2. How to Initiate an Exchange
- Send a WhatsApp message to our concierge at +92 328 6983183.
- Share your Order ID (e.g. ZHN-ORD-XXXX) and a clear short photo or video of the watch.
- State the reason for exchange and the model you would like instead.
- Our team will arrange reverse pickup or provide you with the nearest courier drop-off address.
3. Return Shipping & Fees
Defective or Incorrect Item: If you received an item with a manufacturing defect or wrong design, ZOHANAL covers 100% of the return and replacement courier charges.
Change of Mind Exchange: If you are exchanging due to personal preference, a nominal courier charge of [ADD YOUR DETAIL: e.g. Rs. 250] applies for the round-trip courier dispatch.
Return Shipping Address:
[ADD YOUR DETAIL: ZOHANAL Atelier, Attention: Ahmed Raza, House / Office #, Street, City, Pakistan]
4. Refunds
When a return for refund is approved, funds are transferred via Bank Transfer or Raast instant ID within [ADD YOUR DETAIL: e.g. 2 to 3 business days] of receiving and inspecting the returned item.