1. Information We Collect
When you place an order or message us via WhatsApp, we collect only the necessary details required to fulfill and deliver your purchase:
- Full customer recipient name
- Phone number and WhatsApp number for delivery verification and courier booking
- Delivery address, city, and nearest landmark
- Email address (if provided) for receipt and tracking notifications
- Items ordered and payment choice (Cash on Delivery or Bank Transfer)
2. How We Use Your Information
Your details are used strictly for:
- Booking your parcel with certified courier networks (e.g. Trax, PostEx, Leopard)
- Sending order status updates and consignment tracking links via WhatsApp/SMS
- Handling warranty service, exchanges, or customer concierge requests
We never sell, rent, or trade your personal information or contact details to third-party telemarketers or advertisers.
3. Data Security
All website communications occur over encrypted SSL/TLS connections (HTTPS). We do not store sensitive credit card information on our servers, as payments are handled via Cash on Delivery or direct bank-to-bank transfers.
4. Contact Us About Your Data
If you wish to update or delete your customer record from our order system, please reach out to us at zohanal777@gmail.com or via WhatsApp at +92 328 6983183.