Frequently Asked Questions
Everything you need to know about our unbranded watches, sizing, Cash on Delivery, and 1-year guarantee.
Sizing & Wrist Fit
How do I know if the watch will fit my wrist?
Our ladies watches typically feature 20mm to 32mm case diameters, engineered specifically to sit elegantly on petite to standard wrists. Our men’s chronographs are 43mm, providing a bold masculine look without hanging over the wrist. For mesh and link bracelets, a complimentary pin/tool is provided or links can be easily removed at any local watch shop in minutes.
How do I adjust the stainless steel mesh bracelet?
Our mesh bracelets feature an adjustable sliding clasp. Using a small screwdriver or coin, lift the clasp latch, slide it along the band to your desired wrist size, and press the latch firmly back into place. You do not need to cut or remove links.
Can I get help choosing the right size before ordering?
Yes! Our WhatsApp concierge at +92 328 6983183 is happy to guide you with wrist comparison photos, recommendations, and measurements.
Orders & Cash on Delivery (COD)
Is Cash on Delivery (COD) available in my city?
Yes, Cash on Delivery is available across 100% of major cities and interior tehsils in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan, Quetta, and remote districts.
Can I open and inspect the parcel before paying the courier rider?
Absolutely. We provide Open Parcel Inspection with all our courier shipments. You can ask the delivery rider to wait while you open the courier flyer to verify that the watch is intact, authentic, and matches your order before you hand over cash.
Can I place an order directly on WhatsApp instead of the website?
Yes! You can click any "Order on WhatsApp" button on our product pages or simply message +92 328 6983183 with the watch design code (SKU) and your delivery address.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 2 to 4 business days. Orders placed and confirmed before 4:00 PM are dispatched within 24 hours. Major metro hubs (Karachi, Lahore, Islamabad) often receive orders within 48 to 72 hours.
Are there any shipping charges?
No, shipping is 100% free nationwide. You only pay the listed watch price.
How can I track my shipment?
Once your order is handed over to the courier partner (Trax, PostEx, or Leopard), a tracking link and consignment slip number are sent to your WhatsApp number.
Warranty & After-Sales
What does the 1-Year Warranty cover?
Our 1-year guarantee covers internal quartz machine movement defects (irregular timekeeping, stopping) and manufacturing color plating defects under standard daily use. It does not cover accidental glass breakage, deep water submersion, or perfume damage.
How do I claim a warranty repair or replacement?
Simply reach out to our WhatsApp team at +92 328 6983183 with your Order ID and a short video demonstrating the issue. We will guide you through replacement or repair quickly.
Payment Methods
What payment options do you support?
We accept Cash on Delivery (COD), Direct Bank Transfer (via any Pakistani bank app or digital wallet like Nayapay/Sadapay), and Raast Instant Pay.
Can I send a watch as a gift without a price invoice inside the box?
Yes! If you pay in advance via Bank Transfer or Raast, let us know via WhatsApp. We will pack the timepiece in our luxury presentation box with a personalized gift note and omit any price invoice inside the parcel.
Still have questions?
Our WhatsApp concierge is available 7 days a week to assist with wrist fit, orders, and inquiries.